Skip to main content

Patchline

UK cold-calling CRM

Find them. Call them legally. Get it signed today.

Patchline finds local businesses that need what you sell, helps your reps call them within UK rules, and lets them send a signed proposal the same day.

Made for UK calling rules. Set up for you, not left for you to configure.

One tab, not three

Most teams glue three tools together. Patchline replaces all of them.

A spreadsheet of leads, a phone system that only dials, and a separate tool for quotes and signatures. Every hand-off is where leads get lost.

Lead lists in a spreadsheetcopy, paste, Google the owner
A dial-only phone systemno leads, no scoring
Proposal & e-sign toolretype the quote, chase by phone

Patchline

  • Leads found, scored and ready to call
  • Dialer with scripts and UK calling checks
  • Quote → proposal → signed → Won, on the lead

How it works

Find → Call → Close

01

Find

Search by trade and town. Leads arrive with ratings, reviews, website checks and Companies House directors, scored A, B or C so the best get rung first.

02

Call

Reps dial from the browser with the script on screen. TPS/CTPS, calling hours and opt-outs are checked before the phone rings. Auto-dial keeps the pace up within Ofcom's rules.

03

Close

Book the meeting in the calendar, build the quote from your price list and send a branded proposal by text or email. You see when it's opened, and when it's signed.

Same-day proposals

The quote they agreed on the phone, signed before they forget.

Turn a saved quote into a proposal web page with your logo, items, totals and terms. They read it on their phone and sign by typing their name.

  • Send by email, text or a link you paste into WhatsApp
  • See when it's opened and signed; the deal moves to Won
  • Monthly services become a contract they sign the same way
  • Sending a newer proposal stops the old link, so nobody signs old prices

Features

Everything a UK outbound team uses in a day

Lead finder

Google Maps by trade and town, rating and website filters, closed businesses and duplicates skipped.

Companies House

Director names on limited-company leads, and a company search by industry and area (matched to a phone number before it's called).

Lead scoring

A, B or C grades from reviews, rating and website signals, with a plain-English "why this score".

Browser dialer + auto-dial

Click to call or let the next lead ring by itself. Daily goal, live KPIs, call recording.

Scripts & objections

On screen during the call, with placeholders like [Business] and [Town], and A/B comparison.

Texts & email

One inbox for both, sent from your own number and mailbox, with templates.

Calendar & call backs

Click-to-book slots, phone calendar invites, and a call-back queue that rings at the right time.

Quotes, proposals, contracts

Quote from your price list, send a branded proposal, see when it's opened and signed.

AI call notes

Flip on Take notes (with their OK) and the call becomes notes and a transcript on the lead. (Growth and up.)

Manager tools

Leaderboard, per-rep analytics, call listen-back, lead assignment and rep commission.

UK compliance tools

TPS/CTPS screening, calling hours, consent records, do-not-call list, Ofcom guard rails, audit log.

Done-for-you setup

We load your scripts, lead lists, templates and branding, then train your team.

Some features depend on your plan (for example auto-dial, lead scoring, texts, AI notes and campaigns for several clients are on Growth and White-label; teams with postcode territories are on White-label). Industry packs set the scoring and searches for your sector. See pricing.

UK calling checks Illustration of the checks made before a call: TPS and CTPS screening, calling hours, consent and opt-outs, and Ofcom auto-dial limits. CHECKED BEFORE EVERY DIAL TPS / CTPS HOURS CONSENT OFCOM 3%

UK compliance tools

Built around UK calling rules, not bolted on.

Checks run before the phone rings, and leave a record you can point to later.

  • TPS/CTPS screening. Numbers on the registers, or not screened in the last 28 days, are blocked (in Block mode) unless you've recorded that they agreed to be called.
  • Calling hours. Set the hours and days, in the lead's local time. Outside them, nothing rings.
  • Consent and opt-out records. The basis for contacting each business, with dates and history. Opted-out numbers can't be called or texted.
  • Ofcom auto-dial guard rails. An information message instead of silence, a pause above 3% abandoned, no redial within 72 hours, at least 15 seconds of ringing.
  • Audit log. Who did what and when: logins, exports, setting changes.

These are tools, not a guarantee. You stay responsible for how your team calls. What the software does, and what's on you →

Done-for-you setup

You get a working sales floor, not a login and a help centre.

We set Patchline up for you: your branding, your numbers, your scripts and your first lead lists, then we train the team.

  1. 1. Your brand and numbers

    Logo, colours, web address, UK phone numbers and user logins for every rep and manager.

  2. 2. Scripts written for your offer

    Openers and objection answers for what you actually sell, from an industry pack we adapt, plus text, email and quote templates.

  3. 3. First lead lists built

    2-3 lists by trade and area, screened and scored, ready on day one.

  4. 4. Training and support

    Team and manager training, then 30 days' priority support (Done-For-You).

Pricing

Per seat, per month. No VAT added.

Minimum 3 seats. Your first manager seat is free. Pay annually and get 2 months free.

Starter

£59 /rep

£79 per manager seat

  • CRM, dialer, scripts, calendar
  • Minutes pay as you go at 4p
  • 200 lead lookups a month

White-label

£119 /rep

£139 per manager seat

  • Your own name, domain and email domain
  • 2,000 UK minutes per rep included
  • Unlimited lookups (fair use)

Pilot partners

We're taking a small number of pilot partners.

Done-For-You setup for £995 instead of £1,995, in return for honest feedback. Same seat prices as everyone else, because that's what we're testing.

Plan
Growth at list price
Setup
Done-For-You for £995 (normally £1,995)
Support
90 days' priority support and a weekly check-in
Term
3-month minimum, then monthly
You give
Two feedback calls, and bug reports

FAQ

Straight answers

Anything else? info@patchline.co.uk

Is this a phone system or a CRM?

Both, in one browser tab. Patchline has a browser dialer (no handsets to buy), a lead CRM with scoring, a lead finder, scripts, texts and email, a calendar, a pipeline and proposals that clients sign online. You don't need a separate dialler, CRM and proposal tool.

Does it make our calling legal?

No software can do that on its own, and we won't claim it. It gives you the tools: TPS/CTPS screening, calling-hours limits, consent and opt-out records, a do-not-call list and Ofcom guard rails on auto-dial. How you call, who you call and what you say is still your responsibility. Read the compliance page for the full split.

Where do the leads come from?

The lead finder searches Google Maps by trade and town (for example "dentists in Chelmsford") with filters for rating and website, skips closed businesses and duplicates, and adds Companies House director names for limited companies. You can also upload your own lists from CSV or Excel.

Is auto-dial a predictive dialler?

No. It rings one lead at a time from your rep's own browser phone, only while they're at the screen with a working microphone, and connects the business the moment they answer. It pauses itself if abandoned calls go over 3% in 24 hours and won't redial an abandoned number for 72 hours.

What does setup involve?

We set it up for you. Launch (£995) gets your branding, numbers, users, one lead list, one script and a 60-minute training session. Done-For-You (£1,995) adds scripts and objection answers written for your offer, 2-3 lead lists, text, email and quote templates, calendar setup, manager training and 30 days' priority support.

How many people do we need?

The minimum is 3 seats (reps plus managers), and your first manager seat is free. Most teams start with 3-5 reps.

Do you charge VAT?

No. We aren't VAT registered, so no VAT is added to any price on this site.

Can we try it first?

Yes. Book a demo and we'll walk you through it with practice data. We're also taking a small number of pilot partners at a reduced setup price, in exchange for honest feedback.

Who sets it up and supports it?

We do, from the UK. We load your numbers, scripts, TPS screening and first lead lists, train your callers and managers, then support you by email and phone.